FAQ's

Frequently Asked Questions

General

When posting a health query to the doctors, make sure you have provided enough details for them to understand your problem.

  • Details of the symptoms
  • Details regarding current treatment and medications.
  • Attach photos or medical reports, if any.

There is a separate registration page on the site to register as a practicing physician.

If you are not aware of which specialty to post your query in, the moderation team will divert your query to the right doctor.

Yes, a user will be able to log in through multiple devices (Webpage, Android, & IOS app) at a time.

Yes, there is an option to create multiple patient profiles on the site and post queries for each user individually.

If you are not aware of which specialty to post your query in, the moderation team will divert your query to the right doctor.

Query

Users have the option to upload DICOM files on the site in step 2 while posting their query on the site. A link containing the file will be automatically attached to their query once the files have been uploaded successfully.

The user will be notified via email once their query has been answered. They will have to log in to their icliniq account to see the answer.

e user will have to upload files in step 2 while posting a query or to book a consultation.

You can chat with a doctor on the site by posting a #icliniq50hrs or #icliniq100hrs query on the site.

You will be notified via Email and SMS once your query has been answered.

Typically, the doctor will answer as soon as they see the query. It takes around 4 to 8 hours on an average. The deadline for free queries is 24 hours, common or direct queries is 4-8 hours, and that of priority fast track queries is 1 hour.

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